1. Overview
This Refund Policy explains when fees paid to INVOQE (“INVOQE,” “we,” “our,” or “us”) may be refundable and how refund requests are evaluated. This policy applies to internship enrollment fees, program fees, application fees, and any other paid services we offer, unless a separate written agreement or mandatory law states otherwise.
By making a payment to INVOQE, you acknowledge that you have read and understood this Refund Policy and agree to its terms.
2. General Refund Standard
As a general rule, fees are non-refundable once a participant has been accepted, enrolled, or given access to the applicable program materials, cohort, workspace, or related services, to the maximum extent permitted by law.
This approach reflects the operational costs of onboarding, program planning, mentor allocation, and reservation of limited seats. Where applicable law requires a refund right, that right will apply regardless of this policy.
3. When a Refund May Be Approved
We may approve a refund in the following circumstances:
- you were charged twice for the same transaction due to a payment processing error;
- you paid for a program that we cancel before it begins and we are unable to offer a reasonable alternative;
- you are refunded because a refund is required under applicable consumer protection law;
- you were charged in error and can provide reasonable supporting evidence; or
- we otherwise agree in writing to issue a refund at our discretion.
4. Non-Refundable Items
The following are generally non-refundable unless required by law or expressly stated otherwise in writing:
- application fees;
- fees for services already delivered, partially delivered, or consumed;
- payment gateway fees, bank charges, foreign exchange charges, and similar processing costs; and
5. Program Cancellations by INVOQE
If we cancel a program before it starts, we will generally offer one of the following remedies, depending on the circumstances and applicable law: a full refund, a transfer to a future cohort, or a comparable alternative service.
If we make a material change that significantly affects the core structure of the program before it begins, we will use commercially reasonable efforts to notify you and offer an appropriate remedy where required.
6. Participant Cancellations
If you decide to withdraw before the program starts, you may submit a refund request for review. Approval is not automatic and will depend on the timing of the request, the status of your access, the services already provided, and any applicable legal requirements.
Once a program has started, refunds are typically not available except where required by law or expressly approved by INVOQE in writing.
7. How to Request a Refund
To request a refund, email us at hello@invoqe.inwith the following information:
- your full name;
- the email address used for the payment;
- the date and amount of the payment;
- the program or service purchased; and
- a short explanation of why you are requesting the refund.
We may ask for additional information to verify your identity or the payment in question.
8. Review and Processing
Once we receive a complete request, we will review it within a reasonable period and let you know whether it has been approved. If a refund is approved, we will initiate the refund to the original payment method where possible.
Refund timing after initiation depends on your bank, card issuer, or payment provider. It can take several business days or longer for the refunded amount to appear in your account.
9. Chargebacks and Payment Disputes
We encourage you to contact us first so we can try to resolve any billing issue quickly. Filing a chargeback before contacting us may delay resolution and may result in temporary suspension of access to services while the dispute is reviewed.
We reserve the right to contest chargebacks that appear to be improper, fraudulent, or not supported by the underlying transaction history.
10. Refund Method
Approved refunds are generally issued back to the original payment method. If that is not possible, we may request an alternate refund method permitted by law and payment processor rules.
11. Contact Us
If you have questions about this Refund Policy or want to request a review, contact us at:
- Email: hello@invoqe.in
- Location: New Delhi, India